Shipping & returns
Returns can be requested through your online account under "orders" and are subject to our return policy outlined below.
Shipments generally shipped by the next business day. Part shipments with different billing / shipping addresses will require additional verification prior to shipment. Firearms can only be shipped to a Licensed Firearms Dealer. We reserve the right to refuse service to anyone.
Return / Exchange Policy
FIREARMS: If you cancel your order prior to us shipping it, you may return your purchase subject to a 5% restocking fee. For firearms shipped to your local FFL dealer, you must inspect your product(s) PRIOR to final transfer to you within 3 days of delivery. We allow returns subject to a 20% restocking fee and following inspection by RG to verify "NEW" condition. All sales are final once transferred to you or 3 days after delivery to your local FFL, whichever occurs first. Any order that includes Gunsmithing from Reactive Gunworks (i.e. Sight installation / RMR Package, etc.) will incur an additional 5% restocking fee in addition to any of the afore mentioned fees. This policy applies to all sales regardless of the reason for the return. All Purchases during Sale Events and Closeout Sales are FINAL.
2ND AMENDMENT UNFRIENDLY STATES: YOU are responsible to ensure your local FFL dealer will accept and transfer firearms and/or NFA items to you. This policy applies to all sales regardless of the reason for the return. All Purchases during Sale Events and Closeout Sales are FINAL.
PARTS:
You must inspect your parts upon delivery and notify RG of any problems within 2 calendar days of delivery. Orders returned within 2 calendar days of delivery are subject to a restocking fee starting at 10% based on condition. If you cancel your order prior to shipping, you will be charged a 5% restocking fee. All sales are final 2 calendar days after delivery. All Purchases during Sale Events and Closeout Sales are Final.
Reactive Gunworks "RG" does not warranty any products it sells, however it only does business with reputable manufacturers who do warranty their products. For warranty related concerns, the customer must contact the manufacturer directly to resolve any issues. RG will do its best to facilitate and support customer claims. For claims determined to be fraudulent, we reserve the right to refuse business to anyone.
SALE EVENT POLICIES: All Purchases during a Sales event or Closeout are FINAL. If you purchase an item prior to a Sales Event and wish to apply the sale price ALL of the following criteria must be met: 1) You must make your request in writing within 2 calendar days of your original order, 2) Reactive Gunworks must have more than two of the SKU in stock at the time the request is made, AND 3) The refund will be in the form of STORE CREDIT.