Frequently Asked Questions

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Frequently Asked Questions

Buying high-end firearms online, the FFL process, shipping, NFA items, and more.

14 questions

Buying & FFL Transfers

How online firearm purchases and dealer transfers work.

How do I buy a firearm online?
Place your order and use our FFL dealer locator at checkout to choose a licensed dealer near you. We verify the dealer's license, then ship your firearm to them. Your dealer contacts you when it's ready — you'll go in, complete the ATF Form 4473 and background check, and take possession.
Can you ship a firearm directly to my house?
No. Federal law requires all firearms to ship to a licensed FFL dealer for transfer — no exceptions. You cannot have a firearm shipped to a residential address.
What's a transfer fee, and who do I pay it to?
Your local FFL dealer charges their own transfer fee when you pick up your firearm — typically $15 to $75+, depending on the dealer. This fee is set and collected by your dealer, not by Reactive Gunworks.
How do I choose my FFL dealer?
You can select any licensed FFL dealer in the U.S. through our locator. You're responsible for confirming they'll accept the item and transfer it to you. If your preferred dealer isn't listed, have them email their FFL to support@reactivegunworks.com and enter their address at checkout.

Shipping

Processing times, carriers, and rates.

How fast do orders ship?
Orders are processed and shipped within 1–2 business days. During high-volume periods like sales or launches, it may take up to 3 business days. You'll get tracking by email once your order leaves our facility.
Do you offer free shipping?
Free ground shipping is currently available on orders that do not contain firearms. Details show in your cart. Firearm shipping rates are based on the products in your cart and the method selected.

NFA / Class III

Suppressors, SBRs, and the ATF transfer process.

How do NFA items like suppressors and SBRs work?
Your receiving dealer must hold a valid SOT license — not all FFLs can transfer NFA items, so confirm before ordering. NFA items require an ATF-approved dealer-to-dealer transfer before we ship (usually 7–10 business days), then you'll submit ATF Form 4 through your dealer and wait for approval before pickup.
Is there still a $200 tax stamp on NFA items?
As of 2026, the previous $200 Form 4 transfer tax no longer applies. Your dealer will walk you through current Form 4 requirements.

Pre-Orders

How deposits, lead times, and cancellations work.

How do pre-orders work?
When you place a pre-order, your payment method is charged at purchase to secure your place in line — sometimes a deposit, sometimes in full, depending on the item. Estimated availability dates come from the manufacturer and can change; given the custom and limited nature of what we carry, be prepared for lead times to extend.
Can I cancel a pre-order?
You can cancel any time before the item ships, unless custom changes have been made at your request. Cancelled standard pre-orders are subject to a restocking fee starting at 10%. If an item becomes permanently unavailable from the manufacturer, you get a full refund with no fee.

Returns & Refunds

Firearms, parts, and damaged shipments.

What's your return policy on firearms?
Before it ships: refund minus a restocking fee starting at 5%. After shipment but before transfer: you have 3 calendar days from delivery to your FFL to inspect and report issues (restocking fee starting at 10%, item must be verified new and unfired). Once transferred to you on a Form 4473 — or 3 days after delivery, whichever comes first — the sale is final.
Can I return parts and accessories?
Most non-serialized parts and accessories can be returned within 15 days of delivery if still sellable as new — unused, unmodified, in original packaging. Returns are subject to a restocking fee starting at 10%. All parts and accessories sales are final 15 days after delivery.
What if my item arrives damaged or incorrect?
Contact us at support@reactivegunworks.com right away with photos, and we'll ship a replacement.

Eligibility

Age and buyer requirements.

What are the minimum age requirements?
Federal minimums for purchase from a licensed dealer: 18 for long guns (rifles and shotguns), 21 for handguns and NFA items, 18 for ammunition (21 for handgun ammunition in some states). Some states are stricter — you're responsible for knowing your state's laws.
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